What sizes are available for your clothing?
We offer different sizes for every piece of clothing. Each product should have their own measurements for you to compare yourself/a garment you have. If there are none, let us know by email and we can get them to you! Please keep in mind all our clothing are based in Asia, so expect them to be considerably smaller than Europe/US!
*ALSO PLEASE HAND-WASH OUR CLOTHING!
What payment methods do you accept?
ONLY Paypal, credit card, and debit card (linked to Paypal). No 'mailed cash' or bank transfers, etc.
I am not from the united states and do not use their currency "Usd." do you accept (my country's currency)?
The default prices of our cases are in USD but can be purchased from any country with any currency. Although you may see the price of our items in your currency, during checkout, the price will go back to USD numbers, so do not be alarmed by that! Your currency will simply convert to USD upon paying.
Returns (accepted under the following circumstances):
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Exchanges (if applicable)
Returns & Exchanges ONLY Accepted If Products Meet Following Criteria:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to return:
In order to receive your refund please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
Request your Return Authorization Number and by emailing email@example.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover customs fees for returns)
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable)
The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, you will receive back exactly what you paid for the product and nothing more as we offer free shipping.
Depending on your country of origin, it may take up to 7-21 days for International Customers for your exchanged item to reach you.
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Can I cancel my order after it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at BeCoolKid Store. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
If you are shipping items over $75, we would highly suggest shipping the product back to us with tracking so that if the product is lost in transit, it will be very easy to prove to us that it was indeed shipped back.
|Processing Time||1-7 Days|
|Shipping Time||7-21 Days|