SHIPPING/DELIVERY

1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes, we do ship EVERYWHERE and shipping is FREE in 99.9% of cases!
 
2. WHERE DO YOU SHIP FROM? 
We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop's currency is in USD though!
 
3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Shipping Method  EPACKET
Processing Time 1-7 Days
Shipping Time 7-21 Days
Total 8-28 Days

Order processing time takes 1-7 business days before shipment. Deliveries take usually 1 week to 3 weeks! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months. It depends what you purchased/where you live! You can 'CONTACT US' or email hi@becoolkid.com for specific shipping times.
 
4. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "2 MONTHS" WHY?
  • While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce (China). If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed! :) 
  • If your product shows that it has been delivered, but you haven’t received your package, please contact us immediately! We will help out in every way that we can. Email us at hi@becoolkid.com

5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of China using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.

6. WHAT ABOUT POSSIBLE CUSTOM FEES? 
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country (very rarely this happens).

7. WILL THIS ITEM GET TO ME BEFORE _________? 
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

Tracking: 

  • We update tracking information as soon as the label for the order is printed. 
  • Tracking can be checked through our ORDER STATUS page
  • We send a tracking confirmation email for your convenience as soon as the tracking has been updated. 

More Information: 

  • For International Orders please allow some extra time since orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country's government. 
  • We DO NOT offer refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them!

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